Privacy Policy

Introduction

At Charisma Bedding® Set, we respect the privacy of our customers and website visitors. This privacy policy explains how we collect, use, share, and protect personal information. By using our website or purchasing our products, you consent to the data practices described here.

We may periodically update this policy. If we make significant changes, we will notify you by email or by posting a prominent notice on our website. We encourage you to review this policy periodically to stay informed about our privacy practices.

Information We Collect

We collect information you provide directly to us, as well as data automatically collected from your device/browser when you interact with our website or use our mobile app.

Information You Provide

We may collect personal information, such as your name, email address, postal address, payment information, comments, product reviews, and other information you choose to provide. For example:

Account registration: When you register for an account, we collect your name, email address, and account password.
Purchases: When you buy products on our website or app, we collect your name, billing/shipping addresses, phone number, email address, payment card information, and order details.
Marketing opt-ins: If you opt-in to receive our marketing emails, we collect your email address and contact preferences. You can unsubscribe at any time.
Surveys: Participation in customer surveys is completely voluntary. If you choose to participate, we collect information you provide in the survey.
Contests: If you choose to enter a contest or sweepstakes, we collect information on the entry form such as your name, email address, postal address, and any other information needed to administer the contest.
Website interactions: We collect information you submit through our website such as comments, questions, reviews, forum posts, votes in polls, and ratings/reviews for products you purchase.

Automatically Collected Data

We also collect certain information automatically from visits to our website or use of our mobile app:

Log data: Our servers automatically record information (“log data”) created by your use of the website or app. Log data includes things like your IP address, access times, browser type, actions you take on the site, and pages viewed.
Cookies: We use several types of browser cookies to operate and improve our sites and your shopping experience. For example, we use session cookies to know that you are logged in and encrypt your data. We use analytics and advertising cookies to measure site performance and understand how our site is used.
Device data: We collect data about the device and browser you use to access our website. This includes things like the device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connecting to a website and other technical communications information.
Usage data: We collect data about how you interact with our website and services. This includes data such as access dates and times, pages viewed, links clicked, files downloaded, searches, and other actions taken within the website or app.
Location data: With your consent, we may collect your precise geolocation data to provide personalized recommendations and other location-based services. We do not track or record your precise location without permission.

How We Use Information

We only use your personal information for purposes you consent to. Common uses include:

Fulfilling orders for products or services you purchase.
Marketing communications, if you opt-in or we have an existing relationship. You can opt-out anytime.
Responding to your questions and other support needs.
Improving our products, site, and service using analytics data, surveys, and other feedback you provide.
Protecting against fraud, abuse, security risks, accidents and other harmful activity.
Complying with legal obligations like copyright notices and tax reporting.
Other purposes disclosed at the time of collection. We will always ask for your consent before using data for any other purpose.

How We Share Information

We do not sell personal data to third parties for monetary compensation. We only share data for the limited purposes outlined below:

Service providers: We share information with vendors providing web hosting, payment processing, order fulfillment, product customization, email management, marketing services, and other technology and services needed to operate our business. We require these parties to handle your information securely and in alignment with this privacy policy.
Legal requirements: We may be required to disclose personal data in response to lawful requests by public authorities or for legal compliance. We will only disclose the minimum amount of information necessary to fulfill the legal obligation.
Merger or acquisition: If we are involved in a merger, acquisition, financing due diligence, bankruptcy, or sale of some or all company assets, your information may be shared or transferred as part of the transaction. We will notify you in advance if there are any material changes to data practices as a result of the transaction.

Your Privacy Choices & Rights

You have certain choices and rights under data protection laws about how your personal information gets used. These include:

Opt-out of marketing: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any marketing message. You can also contact us to opt-out of other forms of marketing.
Access your data: You can request access to a copy of the personal data we hold about you. This enables you to receive a copy of the data and check we are processing it lawfully.
Amend your data: If you believe the data we hold about you is inaccurate or incomplete, you can request we amend or update it.
Delete your data: Under certain conditions, you can ask for the data we hold about you be deleted from our records.
Transfer your data: You can ask us to provide a copy of your personal data in machine-readable format or have it transferred to another provider.
Restrict processing: In some cases you can ask that we only use your data for limited purposes where we have a compelling reason to keep processing it.
Object to processing: You can object to any processing of your data where our lawful basis is the legitimate interests of Charisma Bedding® Set or a third party. We will consider your request and cease processing unless we have compelling legitimate grounds to continue.
Complain to an authority: You can file a complaint with your local data protection authority if you feel we have not complied with applicable data protection laws.

We aim to comply with all valid requests as quickly as possible. Requests may be submitted by email to [email protected] or by postal mail to our address below. In some cases we may follow up with you to verify the request and request additional information needed to fulfill your request.

Data Retention

We retain personal data for the minimum amount of time necessary to fulfill the purposes outlined in this privacy policy, unless longer retention is required by law. For example, we may retain certain transaction data or marketing preferences indefinitely due to regulatory requirements.

In general, we keep your personal information for as long as you maintain an account with us or as needed to provide services to you. We will delete your data after a prolonged period of no account activity or upon request. Exceptions apply if necessary to comply with the law, enforce an agreement, resolve disputes, or as otherwise needed to conduct our business.

For more details about our retention practices, contact us at [email protected].

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, loss, misuse, alteration, or destruction. For example:

Sensitive data is protected with encryption while stored and transmitted.
Access to personal data is restricted to authorized personnel on a need-to-know basis.
Application security measures are regularly tested by independent security auditing firms.
Our offices and servers are located in secure facilities with controlled physical access.

While we aim to protect your personal information at all times, no method of transmission over the internet or security measure is completely secure. We cannot guarantee the absolute security of your information. If we detect a breach impacting your personal data, we will act promptly to mitigate the impact and notify you as required by applicable laws.

International Data Transfers

We are headquartered in the United States and have service providers in other countries, so your personal information may be transferred outside of your state, province, or country to the United States or other locations where privacy laws may not be as comprehensive as your jurisdiction. We only transfer data internationally to countries considered by your jurisdiction to have adequate privacy and data protection laws. Your use of our products and services constitutes your consent to this transfer.

Children’s Privacy

Our website and services are intended for a general audience and not directed at children under the age of 16. We do not intentionally collect personal data from children. If you suspect we have collected data from a child without proper consent, please contact us immediately so we can delete the data.

External Links

Our websites and communications may contain links to other sites like our Facebook/Twitter pages, partners, advertisers, or content we think may interest you. If you click on an external link, you will be visiting a website operated by a separate company that operates under its own privacy practices and policies, which we strongly suggest you review. We are not responsible for the privacy practices, data collection policies, or the content of external websites.

California Privacy Rights

If you reside in California, you have specific privacy rights under the California Consumer Privacy Act (CCPA) regarding your personal information. These include:

Right to Know: You may request the following information about how we have collected and used your personal data in the past 12 months:
- Categories of personal data collected
- Categories of sources of the data
- Business purposes for collecting data
- Categories of third parties your data is shared with
Right to Access: You may request a copy of the specific pieces of personal data we have collected about you in the past 12 months.
Right to Delete: You may request deletion of your personal data, subject to certain exemptions under the law.
Right to Non-Discrimination: You have the right to exercise any of the above rights without suffering discrimination.

To make a request under the CCPA, contact our privacy officer at the email or address below and include your full name and California address. We will verify your identify before responding to the request. You may designate an authorized agent to make a request on your behalf by providing the agent signed permission to do so.

Contact Us

If you have any questions about our privacy practices or use of your data, please contact our Data Privacy Team:

Email: [email protected]

Phone: (555) 123-4567

Mail: Charisma Bedding® Set Privacy Team
123 Main St.
Nashville, TN 37217

Last Updated: This privacy policy was last updated on January 1, 2023. We may make changes periodically so please review it regularly.